The Ten Principles Behind Great Customer Experiences by Matt Watkinson Get The Ten Principles Behind Great Customer Experiences now with O’Reilly online learning.
Post summary: Customer experience is the most exciting opportunity to businesses next year and the reason is simple; the companies that focus on customer experience reduce churn and increase revenues - leading to higher profits!
The key to good customer service is building good relationships with your customers. Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever.
They have a loud voice, a wealth of choice and their expectations are higher than ever. this book is pretty straight forward--it outlines 10 key principles you can design for any interaction--internal or external therefore applicable to customers, employees, partners etc. Create a great customer experience whoever you are. ISBN-10: 0-273-77599-5; ISBN-13: 978-0-273-77599-7; Learn how to create a competitive advantage for your business by offering a customer experience that’s second to none! Create a great customer experience whoever you are. Great Customer experiences strongly reflect the Customer’s identity. The ten principles behind great customer experiences (Matt Wilkinson) Book review: A few good ideas on an important topic, which falls short in part because of the very hubris it criticizes. Twelve publishers rejected it. Customers are powerful. Reasons you will love it.
This book covers ten principles you can use to make real world improvements to your customers’ experiences… Great service in the 21st century isn't scaled through bigger budgets; it's scaled through smarter investments. Great Customer experiences satisfy our higher objectives.
The Ten Principles Behind Great Customer Experiences.